Free template
Crisis Communication Plan Template
In a crisis, communication is the difference between a managed event and a reputational one. A crisis communication plan pre-defines who says what, to whom, through which channel.
This template covers the stakeholder map, pre-approved holding statements and the roles that keep messaging consistent under pressure.
What's inside
Internal and external audiences, ranked by priority and sensitivity.
Who speaks, who approves messaging, and the backup for each.
Pre-approved templates for the first hour, by scenario type.
Which channel for which audience — and the order of release.
Mandatory notifications (e.g. NIS2 24-hour reporting) with deadlines.
How you track reaction and adjust messaging.
Generate it automatically with Resilira
- A Crisis Comms plan type and crisis-communications block keep messaging structured and versioned.
- Stakeholder contacts pull live from your people directory, so the plan never goes stale.
- Approved plans export to a branded PDF your comms lead can use offline.
Best-practice tips
- Write holding statements before the crisis — you won't have time during it.
- One voice: route all external messaging through a single approved spokesperson.
- Pre-load regulator notification deadlines; NIS2 expects an early warning within 24 hours.
Frequently asked questions
- What is a crisis communication plan?
- A crisis communication plan pre-defines how an organisation communicates during a major disruption — the stakeholder map, spokesperson and approval roles, pre-approved holding statements, channels and mandatory notifications.
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