Terms of Service

These Terms of Service ("Terms") are a binding agreement between you (and the organisation you represent, "you" or "Customer") and Solustiq Yazılım ve Yapay Zeka Teknolojileri A.Ş. ("Solustiq", "we", "us"), the operator of the Resilira business continuity management platform and the websites at resilira.com and app.resilira.com (the "Service").

By creating an account, clicking “I agree”, or using the Service, you accept these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind it.

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of your registration information, for safeguarding your credentials, and for all activity under your account.

You are responsible for your authorised users (administrators, planners, contributors, responders and auditors) and for ensuring their use complies with these Terms.

The Service is offered on subscription plans described at resilira.com/pricing. Paid plans are billed in advance on a monthly or annual basis through our payment processor (Stripe).

• Free trial: a 14-day trial is available without a payment card. At the end of the trial, unless you subscribe, your workspace moves to read-only grace mode and you can still export your data.
• Renewals: subscriptions renew automatically for successive periods until cancelled.
• Cancellation: you may cancel at any time from billing settings; access continues until the end of the paid period and fees already paid are non-refundable except where required by law.
• Price changes: we may change prices on renewal with at least 30 days’ prior notice.
• Taxes: fees are exclusive of applicable taxes, which you are responsible for.

Subject to these Terms, we grant you a non-exclusive, non-transferable right to access and use the Service for your internal business continuity management during your subscription.

Your use must comply with our Acceptable Use Policy. You must not misuse the Service, reverse engineer it, resell it without authorisation, or use it to store unlawful content.

As between the parties, you retain all rights to the content and data you submit to the Service (“Customer Data”). You grant us a limited licence to host, process and display Customer Data solely to provide and support the Service.

Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of these Terms. You can export your Customer Data at any time, including in read-only grace mode.

The Service includes AI-assisted drafting (for example, suggested impact matrices and recovery procedures). AI output is generated from your own data, may be inaccurate, and is provided as a starting point that a human must review and approve. You are responsible for verifying and approving any AI-assisted output before relying on it.

We provide the Service on a commercially reasonable, best-efforts basis with a published uptime objective. Service levels for eligible plans are described in our Service Level Agreement. We may modify or discontinue features with reasonable notice.

The Service, including its software, design, and content (excluding Customer Data), is owned by Solustiq and its licensors and is protected by intellectual property laws. We welcome feedback and may use it without obligation to you.

Except as expressly stated, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including fitness for a particular purpose. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet every regulatory obligation that applies to you.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our aggregate liability arising out of or related to the Service is limited to the fees you paid to us in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

You may stop using the Service at any time. We may suspend or terminate access for material breach (including non-payment or Acceptable Use violations), with notice where practicable. On termination, your right to use the Service ends; you may export Customer Data for 30 days, after which we may delete it in line with our retention practices.

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-laws rules. The courts and enforcement offices of Edirne, Türkiye have jurisdiction, without prejudice to mandatory consumer protections in your place of residence.

We may update these Terms; material changes will be notified by email or in-app with reasonable notice before they take effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms: legal@resilira.com. Operator details are on our Imprint page.