Service Level Agreement

We target 99.9% monthly availability of the core application for paid plans, measured as the percentage of minutes the Service is materially available, excluding the maintenance and exclusions below. Status and incident history are published at status.resilira.com.

• Scheduled maintenance announced in advance (we aim for low-traffic windows).
• Factors outside our reasonable control, including force majeure and failures of third-party networks or your own systems.
• Beta or preview features and free trials.

• Starter & Growth: email support during business hours with best-effort response.
• Business: priority email support with a one-business-day response target.
• Enterprise: custom support terms, named contact and incident escalation as agreed.

Reach support at support@resilira.com. Specific service credits, if any, are as set out in your order or Enterprise agreement.